Shifting Worlds endeavours to minimise our environmental impact in the following ways:

• Removing single-use plastic and prioritising renewable options wherever possible
• Utilising carbon neutral shipping options, re-using packaging materials where possible
• Successfully recycling and composting waste from our business
• Supporting brands who share our values on sustainability

WHAT TO DO WITH SHIFTING WORLDS PACKAGING

When you order online from Shifting Worlds, you will receive your item in either a cardboard mailing box or a home compostable shipping mailer. We always recommend re-using materials where possible.  

Cardboard Mailing Box
Please reuse this box if possible. You can use it for wardrobe storage, or hold onto it for the next time you need to ship something. 

Compostable Mailers
We use Grounded Packaging home compostable mailers which are made from biodegradable bioplastic film and certified for either home or industrial composting. When finished with the mailer, ensure that you have removed any stickers and cut into smaller pieces before adding to your compost. 

Grey Plastic Mailer 
* Please note we have moved to using compostable mailers from Jan 2022. This mailer is able to be recycled through REDCycle soft plastics recycling program. Make sure to remove the shipping label and check that it is clean and dry before dropping off. We encourage you to collect any soft plastics (find a list of what can and cannot be accepted here) and drop them off at participating partners - most Coles or Woolworths supermarkets will have a collection point, usually by the checkout.

Expanded Cut Out Paper Wrap
Your items will most likely be wrapped in paper with expanded cutouts that enable it to protect and cushion. This paper is fully recyclable and compostable, just remember to tear into small pieces before adding to compost. You can also hold onto this to re-use the next time you need to ship something fragile. 

Tissue Paper
If possible, hold onto this to use the next time you are sending or gifting something. This paper is able to be recycled (check with your local recycling service) and composted. Please ensure that it is clean, free from stickers or tape and cut into small pieces before adding to compost.

Sizes are listed on our website in accordance with individual brands. We endeavour to provide as much information as possible to assist you in making your sizing choices – please check the sizing tab on each product for specific details. Measurements are taken as accurately as possible with products lying flat.

If you require more information, please contact us so that we can assist you further. 


CLOTHING




SHOES

PLEATS PLEASE ISSEY MIYAKE SIZING

Pleats Please Issey Miyake have developed their own sizing standard which does not translate to traditional sizing charts.

The garments by Pleats Please follow a sizing standard within the length of the garment only and do not differ in width. The reasoning behind this standard is due to the amount of fabric that is used prior to the garment becoming pleated. Therefore only the length differs between sizes with a pitch of 2.5-3cm between each size.

Most pieces are available in the following size ranges:

TOPS: Size 3 to 5
PANTS: Size 2 to 5
DRESSES: Size 2 to 5
OUTERWEAR: Size 3 to 5

If you have any questions regarding the sizing of Pleats Please pieces, please do not hesitate to contact us at info@shifting-worlds.com

We have closed our retail store but continue to provide the same high level of service through various channels as an online store.

To get in touch with us regarding your order or other general enquiries, please email us at info@shifting-worlds.com
You can also communicate with us via the chat function on our website, or call or text us on 0403 770 256. 

All orders placed within Australia will be shipped using Australia Post. Please allow up to two business days for us to process and dispatch your order. Once your order has been dispatched, you will receive an email with tracking information so that you can follow your order progress online. In the event that multiple orders are placed on the same day with the same shipping destination and account, these orders may be combined.

Shifting Worlds is paperless and therefore we do not provide a paper invoice with your order by default. If you require a paper invoice, please contact us as soon as possible.

Express Post is generally delivered between 1-3 business days depending on your location. Please contact info@shiftingworlds.com with any questions regarding shipping. 

Shifting Worlds uses the DHL Express Worldwide network for all international orders. Please refer to the rate guide below for more information. Due to COVID-19 we are seeing increased rates for international shipping, please get in touch with us if you have any concerns or questions. 

All international deliveries are shipped on a Delivery Duty Unpaid (DDU) basis and all taxes and duties incurred are liable by the receiver. Please consult your local customs agency for more information regarding this. If applicable, you will be required to pay such fees upon receiving your order as international duties and taxes are not calculated into our prices.

Some shipments may experience delays due to customs clearance processes. These are unfortunately outside of our control. It would be advisable to contact your local customs agency or postal office for more information regarding shipment delays.

PLEASE NOTE: The delivery windows given above are only an estimate provided to us by our courier service. Unfortunately, we cannot guarantee delivery times – if a shipment arrives outside of the estimated timeframe, Shifting Worlds is not liable.

PAYMENT OPTIONS

Shifting Worlds accepts the following payment options:

• Visa
• Mastercard
• Amex
• Paypal
• Afterpay
• Zip Pay
• Apple Pay
• Shop Pay

If your billing information is incorrect or incomplete, we will contact you for confirmation before your order is processed and shipped.

SALES TAX

In Australia, all goods and services provided are subject to a standard tax rate of 10% known as GST. All of our prices are marked so that they reflect this tax accordingly.

CURRENCY

The prices displayed when browsing our website are based on the currency of your computer's global settings. If you do not have location services turned on, you will see prices displayed in AUD. All orders are processed through the checkout in AUD and you will be charged for your order with current exchange rates.

Please note that currency conversion is subject to change based on daily international currency exchange rates.

ORDER CONFIRMATION

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox. Please review the contents of the order and immediately notify customer service info@shifting-worlds.com of any discrepancies or errors.

ORDER STATUS

You can review the status of your order at any time from your Shifting Worlds account, under Order History.

While we endeavour to process orders on the same day they are placed, please allow up to two business days for us to process your order. A ‘Processing’ status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped where you can keep up to date with the status of your shipment.

CAN YOU COMBINE MULTIPLE ORDERS?

If you have placed multiple orders a short time apart, we may be able to combine your orders together. However, after an order has been processed and shipped, we are unable to make changes such as combining with another order. 

CAN I APPLY MULTIPLE DISCOUNT CODES TO AN ORDER?

Only one discount code may be used at a time per order.

WHERE DO YOUR ORDERS SHIP FROM?

All orders are shipped from our Melbourne office using Australia Post for Australian orders and DHL Express for international orders.

DO YOU DELIVER TO PO BOXES?

Yes we do deliver to PO Boxes and Parcel Lockers. Please ensure you have provided the correct details and clearly stated your PO Box or Parcel Locker number in your address details. 

CAN YOU MAKE CHANGES TO MY ORDER AFTER IT IS PLACED?

Please get in touch with us as soon as possible if you need to make changes to your order, within an hour if possible. We are unable to make any amendments after an order has been processed and shipped. 

HOW MUCH WILL I BE CHARGED FOR IMPORT/CUSTOMS CHARGES?

Duties and charges are set by the customs office of the destination country and we are unable to estimate what they might be for your order. 

CAN YOU CHANGE THE DECLARED VALUE OR SHIP AS A 'GIFT' TO AVOID PAYING DUTIES AND CHARGES?

We are unable to amend the order value listed on the commercial invoice as we must adhere to all international import/export regulations set by customs offices. 

WHAT IF MY ORDER IS MISSING?

If your order takes more than the estimated delivery period, please get in touch at info@shifting-worlds.com and we can look into this. Should the item be deemed missing, we advise opening an investigation with the courier service. While we will assist you with filing a claim for a missing or damaged order, the replacement or refund of an order will be dependent on the resolution of the investigation with the courier service.

WHAT IF I MISS THE DELIVERY? 

All of our orders are shipped with signature required. If you have missed the delivery, please see the information below. 

Australia Post - After a failed delivery, your order will be taken to the nearest post office for collection where it will be held for 10 days after which it will be returned to the sender. Please look out for a card or message from Australia Post with information on how to collect your order. You will need proof of ID to collect.

DHL Express - After a failed delivery, a card or message will be left with info on how to arrange a re-delivery or give you the option to send to a different address. If there are two failed deliveries, your order will be held at the DHL sorting center for 5 days after which it will be returned to the sender. 

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

Yes, Shifting Worlds uses up-to-date SSL technology to protect your information. You can see this by viewing the small padlock icon in the URL bar. SSL stands for Secure Sockets Layer and is a standard technology used to encrypt and secure any information sent between our website and your browser. 

DO YOU STORE MY CREDIT CARD INFORMATION?

For your protection and security, we do not store any credit card information.

HOW DO I CHANGE THE PASSWORD ON MY ACCOUNT?

Please get in touch with us at info@shifting-worlds.com to reset the password on your account. You will be sent an email with instructions on resetting your password.

HOW DO I DELETE MY ACCOUNT?

Please get in touch with us at info@shifting-worlds.com to delete your account.

DO YOU OFFER REFUNDS?

Shifting Worlds does not offer refunds for change of mind purchases. We can only offer a refund if there is a fault with an item or an error on our behalf. We do offer exchanges for store credit or for another item that we have in stock. To see our full Returns and Exchanges Policy, please click here.

DO YOU PRICE MATCH ITEMS?

If you have seen the same item for a different price elsewhere, please get in touch at info@shifting-worlds.com. Shifting Worlds may price match, subject to our discretion. 

WHY AM I UNABLE TO CHECKOUT?

If you are trying to checkout and see an error message like "Your cart has been updated and the items you have added cannot be shipped to your address. Remove the items to complete your order" this means either:

- An item in your cart has gone out of stock before you were able to check out
- You are trying to check out with an Eau de Parfum product in your cart and you live internationally.

We are unable to ship Eau de Parfum products by air as they are classified as a dangerous good due to their alcohol content. We can only ship Eau de Parfum products via standard domestic road shipping. Perfume oil products however, contain only fragrance and the carrier oil and are safe to ship by air. 

ARE YOUR ITEMS AUTHENTIC?

Shifting Worlds guarantees the authenticity of every item that we sell. All merchandise is supplied directly from designers and will come with the appropriate labels and tags. Certain items may include the designers packaging or dustbags, authenticity cards etc.

HOW DO I SIGN UP FOR YOUR MAILING LIST?

At the bottom of our website, you can submit your email to sign up to our mailing list.

HOW DO I REMOVE MYSELF FROM YOUR MAILING LIST?

If you would like to unsubscribe to our newsletters, you can click 'Unsubscribe' which is linked at the bottom of every email we send. Alternatively, you can get in touch with us at info@shifting-worlds.com to be removed from the list.

I AM INTERESTED IN WORKING AT SHIFTING WORLDS, WHERE CAN I SEND MY RESUME?

For any job enquiries, please get in touch at info@shifting-worlds.com